gobetplay Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how gobetplay ("gobetplay," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of users ("Player," "you," "your") who access or use the gobetplay platform at gobetplay.org.

1.2 gobetplay is committed to protecting the privacy and personal data of all Filipino players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

1.3 By registering for a gobetplay account or using any part of the gobetplay platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.4 This Policy should be read together with gobetplay's Terms & Conditions, which govern your use of the platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

2.1 gobetplay collects the following categories of personal data from players:

2.2 gobetplay does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with heightened security controls.

3. How We Collect Your Data

3.1 gobetplay collects personal data through the following means:

• Direct collection: Information you provide when registering your gobetplay account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access the gobetplay platform, including through cookies, log files, and session tracking technologies;
• Third-party sources: Identity verification data from KYC service providers; fraud signals from payment processors such as GCash and PayMaya; and publicly available information used for compliance screening.

3.2 gobetplay does not purchase personal data lists from third-party data brokers or marketing companies.

4. How We Use Your Personal Data

4.1 gobetplay uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your gobetplay account; processing login and authentication;
• Transaction processing: Handling deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Identity verification: Conducting KYC checks to verify your age (21+), identity, and payment method ownership as required by applicable regulations;
• Regulatory compliance: Meeting anti-money laundering (AML) obligations, reporting requirements, and other legal obligations under Philippine law;
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate;
• Customer support: Responding to your inquiries, resolving disputes, and providing assistance through gobetplay's 24/7 support team;
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and platform abuse;
• Platform improvement: Analyzing usage data to improve gobetplay's games, features, and overall player experience;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have consented to receive such communications.

4.2 gobetplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

5. Legal Basis for Processing

5.1 gobetplay processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the gobetplay Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

6.1 gobetplay does not sell, rent, or trade your personal data to third parties. We may share your data only in the following circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the minimum data necessary to process your transactions securely;
• Identity verification providers: KYC and AML screening partners receive identity documents and related data solely for the purpose of verifying your identity and conducting compliance checks;
• Technology service providers: Cloud hosting, data analytics, and platform infrastructure providers who process data on gobetplay's behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: The National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities where disclosure is required by law or court order;
• Business transfers: In the event of a merger, acquisition, or sale of gobetplay's business assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.2 All third parties with whom gobetplay shares personal data are required to handle that data in accordance with applicable privacy laws and gobetplay's data protection standards. gobetplay does not authorize third parties to use your data for their own marketing purposes.

6.3 gobetplay does not transfer your personal data outside the Philippines except where necessary for the operation of the platform and where appropriate safeguards are in place to protect your data in accordance with RA 10173.

7. Cookies and Tracking Technologies

7.1 gobetplay uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: Required for the gobetplay platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality;
• Functional cookies: Remember your preferences such as language settings, game display options, and notification preferences to personalize your gobetplay experience;
• Analytics cookies: Collect anonymized data about how players use the gobetplay platform — which games are most popular, how long sessions last, and where players encounter issues — to help us improve the platform;
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the gobetplay platform.

7.2 gobetplay does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place cookies on the gobetplay platform.

7.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the gobetplay platform. Instructions for managing cookies are available in your browser's help documentation.

7.4 gobetplay's platform may use local storage and session storage in addition to cookies for performance and security purposes. These technologies function similarly to cookies and are subject to the same controls.

8. Data Retention

8.1 gobetplay retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and legitimate business purposes.

8.2 The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial record-keeping requirements;
• Support communications: Retained for three (3) years from the date of the interaction for quality assurance and dispute resolution purposes;
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring and platform optimization purposes;
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as evidence of consent.

8.3 Where retention beyond these periods is required by a specific legal obligation, regulatory requirement, or ongoing legal proceeding, gobetplay will retain the relevant data until that obligation is fulfilled.

8.4 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with gobetplay's data disposal procedures.

9. Data Security

9.1 gobetplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and gobetplay's servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in gobetplay's databases is encrypted at rest;
• Access controls: Access to personal data is restricted to gobetplay staff who require it to perform their job functions. All staff with data access undergo privacy and security training;
• Authentication: gobetplay uses OTP-based two-factor authentication for player accounts and privileged internal systems to prevent unauthorized access;
• Monitoring: gobetplay's security systems continuously monitor for suspicious activity, unauthorized access attempts, and potential data breaches;
• Penetration testing: gobetplay's platform undergoes regular security assessments and penetration testing by independent security professionals.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gobetplay will notify the National Privacy Commission and affected players in accordance with the timeframes and procedures required by RA 10173 and NPC regulations.

9.3 While gobetplay takes all reasonable steps to protect your data, no security system is completely impenetrable. You are responsible for maintaining the security of your gobetplay account credentials and for notifying gobetplay immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gobetplay:

10.2 To exercise any of these rights, contact gobetplay's Data Protection Officer via the support team. gobetplay will respond to verified requests within thirty (30) days, or within the timeframe required by applicable law.

10.3 gobetplay may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.

10.4 If you believe gobetplay has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

11. Children's Privacy and Age Restriction

11.1 The gobetplay platform is strictly intended for persons who are at least twenty-one (21) years of age. gobetplay does not knowingly collect personal data from individuals under 21 years of age.

11.2 gobetplay employs age verification procedures during the registration process and through KYC checks to prevent access by minors. If gobetplay discovers that personal data has been collected from a person under 21 years of age, that account will be closed immediately and all associated data will be deleted, with any deposited funds returned to the payment source.

11.3 If you are a parent or guardian and believe that a minor has registered on gobetplay, please contact our support team immediately so that we can take appropriate action.

12. Marketing Communications

12.1 gobetplay may send you promotional offers, bonus notifications, new game announcements, and other marketing communications via SMS, email, or in-app notifications, but only where you have provided your consent to receive such communications.

12.2 You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in your gobetplay account settings;
• Clicking the unsubscribe link included in any gobetplay marketing email;
• Contacting gobetplay's support team via live chat and requesting removal from marketing lists.

12.3 Withdrawing consent to marketing communications will not affect your ability to use the gobetplay platform or receive transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.

12.4 gobetplay does not share your contact details with third-party marketers for their own promotional purposes.

13. Third-Party Links

13.1 The gobetplay platform may contain links to third-party websites or services, such as payment provider portals. gobetplay is not responsible for the privacy practices of those third-party sites and this Policy does not apply to them.

13.2 gobetplay encourages you to review the privacy policies of any third-party sites you visit. The inclusion of a link on the gobetplay platform does not constitute an endorsement of that site's privacy practices.

14. Changes to This Privacy Policy

14.1 gobetplay reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.

14.2 When material changes are made to this Policy, gobetplay will notify registered players via the mobile number or email address on file, or by displaying a prominent notice on the gobetplay platform.

14.3 Your continued use of the gobetplay platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the platform and may request account closure in accordance with gobetplay's Terms & Conditions.

15. Contact and Complaints

15.1 gobetplay has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests regarding your personal data or this Policy, please contact us:

15.2 If you are not satisfied with gobetplay's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC can be reached through its official website at privacy.gov.ph.

15.3 gobetplay takes all privacy complaints seriously and will investigate and respond to each complaint in good faith and in accordance with our obligations under RA 10173.